Return & Refund Policy
Last Updated: April 20, 2025
At An Hand Bag, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below to understand how returns are handled.
Quick Overview
- Returns accepted within 30 days of delivery
- Return shipping is paid by the customer
- No restocking fees
Return Eligibility (United States Orders)
Do We Accept Returns?
Yes. We accept returns for both defective and non-defective items, as long as they meet the following criteria:
- Items must be new, unused, and in their original condition
- Items should include all original packaging, tags, and accessories
- Personalized or custom-made products are not eligible for return (check the product description for specifics)
Do We Accept Exchanges?
No, we do not offer direct exchanges. If you'd like a different item, simply return the original and place a new order.
Return Label Options
For accepted returns, we provide:
Included in the Package: A physical return label can be included upon request.
Downloadable PDF: A PDF return label will be emailed for printing and use.
How to Return an Item
Contact Us
- Email: support@anhandbag.com
- Live Chat: Available via the chat bubble on the bottom left corner of our website
Get a Return Authorization
- We’ll send you a Return Authorization Number along with detailed return instructions
Ship the Item
- Follow the return instructions to send your item back
- Customers are responsible for return shipping unless the item is defective or we made an error
Refund Policy
What Will Be Refunded?
- A full refund will be issued for eligible items
- Initial shipping charges are non-refundable
- Refunds are processed to the original payment method within 10 business days of approval
Damaged or Defective Items
If your order arrives damaged or defective, please contact us right away. We’ll arrange for a replacement or a full refund, depending on your preference.
Order Cancellations
- Orders canceled before shipment are eligible for a full refund
- Refunds are processed within 10 business days
Refund Delays
If more than 15 business days have passed since your refund approval and you haven’t received your money, please contact us at support@anhandbag.com for assistance.
Final Notes
We’re committed to delivering a stress-free shopping experience. If you have any questions or need help with a return, don’t hesitate to contact our support team — we’re here for you!
Contact Information
Business Name: An Hand Bag
Working Hours: 09:00 AM to 05:00 PM (GMT-5)
(Monday to Friday)
Business Email: support@anhandbag.com
Business Phone : +1 (806) 901-0020
Address: 619 W Market Street, Baltimore Ohio 43105, United States